FAQ

What payment methods do you accept?

We accept payment through Klarna, PayPal and Stripe card payment. More information about available payment methods is available at checkout.

How long does the delivery take?

We aim to ship orders as soon as possible. Normal delivery time within Sweden is 3-5 working days. For international deliveries we expect 5-10 working days.

Can I change or cancel my order after it has been placed?

Unfortunately, we cannot guarantee changes or cancellations after the order has been processed. Contact our customer service as soon as possible if you have any questions or wish to cancel your order.

What do I do if I receive the wrong product or if the product is faulty?

In the event of incorrect goods or defects, please contact our customer service as soon as possible. We handle complaints in accordance with current Swedish legislation.

Can I withdraw my purchase?

Yes, you have a 14-day right of withdrawal from the moment you receive the item. Contact us for further assistance.

Can I track my order?

Yes, as soon as your order has been shipped you will receive a confirmation email with tracking information.

Do you accept international customers?

Yes, we deliver worldwide. Shipping costs and delivery times vary depending on destination.

How can I contact your customer service?

You can reach our customer service by using the contact form on our contact page or by sending an email to [email protected]. We aim to respond as soon as possible.