Returns and exchanges

1. Right of withdrawal

You have 14 days right of withdrawal from the time you receive the item. When exercising the right of withdrawal, you pay the return shipping cost. The product must be returned within 14 days from the date on which notice of the exercise of the right of withdrawal was given to Giacca.se. The item must be sent well packaged in good condition. If the item is not returned in acceptable condition, Giacca.se has the right to make a depreciation deduction. Contact us before returning the item for further instructions.

If you want to exercise your right of withdrawal, you can use the Swedish Consumer Agencys form according to the rules in the Distance Contracts Act. You can find the form here.

2. Faulty or damaged goods

In the event of a faulty product or complaint, please contact us as soon as possible. We follow current Swedish legislation regarding complaints. You as a customer are initially responsible for any return costs. The return shipping cost is then refunded if the complaint is approved.

3. Return process

To return an item, please contact our customer service via [email protected] to receive return instructions.

4. Refund

We will refund the amount you have paid for the item within 14 days of receiving the return. The refund does not include the shipping costs of the return or of the original delivery, unless the matter relates to an approved complaint. The refund is made to the original payment method unless otherwise agreed. Please note that the refund time may vary depending on your bank or payment method.

5. Contact

For questions or help, please contact our customer service through [email protected] or via the form on the contact page.

By shopping at Giacca.se, you accept and approve our return conditions. We thank you for your trust and look forward to continuing to offer you great fashion and an outstanding shopping experience!